Kiosk Prototype

Visual Design, User Flows, Interactive Prototype

Background

The Global Operations team wanted a visual prototype of a self-service check in and check out ​​​​​​​system before committing to development and implementation.

Goal

Mockup a design based on the mobile app experience and build an interactive prototype.

Design Assumptions

• Ipad (portrait-only)
  
• Resemble active stay mode in the mobile app
  
• No moving parts - but connected to a card device
  
• ​Live internet connection

User Flows

​In working out the various user flows, the screens doubled from 15 to 31 to account for situations like; Room not ready, SMS Room Ready Alerts, Multiple room keys, Errors with Reservations.

Prototype Notes (InVision)

​Being a demonstration prototype, we settled on using the “happy path” experience and omitted several error or validation screens.

Final Execution

CHECK-IN

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CHECK-OUT