ANDY DUNMIRE
  • Welcome
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    • Debit Card Servicing
    • Hold Protection
    • Conference App
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PayPal

Business Debit Card Servicing

Background

The Business Debit card faced strong headwinds in 2019 but the team was determined to build out an end-to-end card servicing experience. This meant close partnership with numerous customer-facing product and and back-end engineering teams.

Goals

  • Reimagine end-to-end servicing and include new surfaces
  • Boost cardholder engagement and usage
  • Expand into 7 European countries 
“1% cash back, I already get more than that with my credit card”
“I don't want a credit check to open a card”
“I can't tell what purchases are eligible for cash back”
“It's hard to know if I have enough in my balance”

Original Experience

Card servicing page
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No native app experience
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WORKSHOP EXERCISE

Our “Why”

THEMES
My money on my terms
The entire PayPal network in my hand
More control over my business
My money should work as hard as I do 
OUR WHY -  VIDEO [SCRIPT]
This is not a debit card.
This is an idea that growing a small business should feel effortless.
We’re on a journey to scale on their terms.
To make sure every dollar spent goes further.
To inspire trust and confidence.
It’s about growing effortlessly.
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Choose Your Cash Back

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In-App Card Activation

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In-App Card Servicing

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Press Coverage

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Hi, I'm Andy!

I'm an award-winning designer in Silicon Valley.
COPYRIGHT © 2011 — 2020. ALL RIGHTS RESERVED..
  • Welcome
  • Portfolio
    • Debit Card Servicing
    • Hold Protection
    • Conference App
    • Invoicing Simplified
    • Design Facilitation
    • Homepage Redesign
    • Stanford Engineering
    • Hotel Internet
    • All Case Studies
  • Logos & Branding
  • Contact